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Check that the phone number you entered is correct and that your phone has network coverage. Wait a few moments before requesting a new code. If the problem persists, contact us.

Each request is evaluated individually based on various eligibility criteria. A request can therefore be accepted or declined independently of your previous purchases.

You can view the amount and dates of your upcoming installments directly from your Alya account.

Make sure your card is still valid and that you have sufficient available balance to cover the installment. If the problem persists, contact our team.

The refund is initiated once the merchant validates the return or cancellation. The time it takes to appear can then vary depending on your bank.

For any question about the product, delivery, an exchange, a return, or an order cancellation, please contact the merchant directly. Alya only handles the payment side.